"I've known Jim for several years and have seen him practice both as a defense attorney and as a plaintiff's attorney. When I am before him as he serves as a neutral arbitrator, it is obvious in his mannerisms, rulings on evidence, and the way he conducts the hearings that he really is neutral and does not have a tendency to lean one way or the other and I believe he makes a conscious effort to decide the case on the merits based on the evidence presented. That is quite refreshing when many of us want simply that, a fair, unbiased decision."